Account Manager - Resume Example & Template

Resume of Account Manager in Text Format

RAJEEV RAO

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ACCOUNTS MANAGER -leveraging 9+ years of experience

A results-driven Account Manager with a proven track record of driving revenue growth and building enduring client partnerships. Adept at strategic planning, negotiation, and relationship management, excelling in creating mutually beneficial solutions that align with both client objectives and company goals.

 PROFILE SUMMARY 

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, ensuring retention, and high levels of customer satisfaction.
• Champions strategic account plans that capitalize on market trends and drive business expansion.
• A trusted client partner develops and enhances strategic business partnerships by fully engaging and building trust with the client's key decision-makers to drive client retention. 
• An ardent team leader with a breadth of experience in leading cross-functional teams, fostering a collaborative environment that empowers individuals to contribute their best.
• A keen eye for detail with the ability to identify opportunities for revenue enhancement and cross-selling within key accounts.
• Delivers exceptional value through a deep understanding of market dynamics, meticulous attention to detail, and a proactive approach to problem-solving.

CORE COMPETENCIES

• Key Account Management
• Key Account Growth 
• National Sales Leadership 
• Key Performance Indicators
• Client Retention
• Customer Relationship Management
• Revenue Growth
• Analytical Skills
• Communication Skills

PROFESSIONAL EXPERIENCE 

Dos Corporation, New Delhi | Jan 2021 - Present 

Account Manager

• Building and maintaining strong relationships with key stakeholders within the national accounts, including executives, decision-makers, and influencers.
• Developing and implementing strategic account plans that align with the company's goals and objectives. 
• Identifying opportunities for growth and expansion within the accounts.
• Meeting or exceeding revenue targets by identifying cross-selling and upselling opportunities, introducing new products or services, and negotiating contracts and pricing.
• Providing accurate sales forecasts, account activity reports, and other relevant data to management.
• Keeping track of sales performance and adjusting strategies as needed.
• Working closely with cross-functional teams, including marketing, product development, customer support, and operations, to ensure that the needs of the national accounts are met effectively.
• Addressing any issues or concerns raised by the national accounts promptly and effectively while acting as a liaison between the client and the company to resolve any challenges.
• Negotiating contract terms, pricing, and terms and conditions to ensure a mutually beneficial agreement for both the company and the national account.
• Ensuring high levels of customer satisfaction by proactively addressing customer needs, providing excellent service, and being responsive to feedback.
• Identifying and managing any potential risks associated with the accounts, such as changes in market conditions, shifts in the client's business, or competitive pressures.
• Developing and tracking key performance indicators (KPIs) that measure the success and health of the accounts, such as revenue growth, customer retention, and customer satisfaction scores.
• Cultivating long-term partnerships with national accounts, understanding their evolving needs, and positioning the company as a strategic partner.

Dell Corporation, New Delhi | May 2018 - Dec 2020

Assistant Business Manager

• Aided the Account Manager in managing and maintaining relationships with key national accounts.
• Collected, organised, and maintained client data, sales reports, and other relevant information to support decision-making.
• Assisted in coordinating projects and campaigns for key accounts, ensured that timelines and deliverables were met.
• Analysed sales data, customer behaviour, and market trends to provide insights for account strategy adjustments.
• Generated regular reports on account performance, sales activities, and key metrics for management review.
• Engaged with clients to understand their evolving needs, gather feedback, and identify areas for upselling or cross-selling.
• Participated in client meetings, presentations, and business reviews alongside the National Account Manager.
• Collaborated with the National Account Manager to address client challenges and propose effective solutions.
• Assisted in developing and executing strategic account plans that align with company goals and client needs.
• Ensured that action items and follow-up tasks from client interactions were tracked and executed accordingly.
• Provided support during the sales process, and assisted with lead qualification, proposal preparation, and contract administration.

Stark Enterprises, New Delhi | May 2015 - Apr 2018

National Account Executive

• Conducted market research to identify potential clients, market trends, and competitive landscape.
• Drove revenue growth by identifying upselling, cross-selling, and new business opportunities within assigned national accounts.
• Served as the primary point of contact for clients, addressing inquiries, providing product information, and delivering exceptional customer service.
• Proactively addressed client challenges and concerns, provided timely solutions and escalated issues as necessary to maintain client satisfaction.
• Worked closely with internal teams including marketing, product development, and customer support to ensure seamless client experiences and successful product launches.
• Collaborated with cross-functional teams and developed as well as executed strategic account plans aligned with company objectives.

INTERNSHIPS 

HSBA Bank, New Delhi | Apr 2014 - Apr 2015

Accounting & Financial Intern

• Assisted in analysing financial data and generated accurate reports to support decision-making.
• Collaborated with the finance team to prepare financial statements and budgets.
• Supported accounts payable and receivable functions, ensuring timely and accurate processing.
• Helped maintain organised and updated financial records and files.
• Assisted in reconciling accounts and identified discrepancies to ensure accuracy.

ACADEMIC CREDENTIALS 

EDUCATION: 

• Master of Commerce, Delhi University, New Delhi, May 2012 - Mar 2014
• Bachelor of Commerce, General Bajaj School of Management, Delhi, Jul 2009 - Apr 2012 

PERSONAL DOSSIER

Languages Known- English, and Hindi