Operations Manager - Resume Example & Template

Resume of Operations Manager in Text Format

ISHITA SHARMA

Phone Number: 9953776253 I Email: info@getsetresume.com I LinkedIn: linkedin.com/company/getsetresumes 

OPERATIONS MANAGER -leveraging 8+ years of experience

An accomplished and visionary General Manager of Operations with a demonstrated history of leading cross-functional teams to peak performance. Expert at strategizing and executing operational excellence initiatives, brings a proven track record of driving productivity, efficiency, and profitability for the organisation.

PROFILE SUMMARY 

• Operations Manager with a proven ability to identify process bottlenecks, inefficiencies, and opportunities for improvement, leading to streamlined operations and enhanced productivity.
• Proficient in setting strategic direction for operations, aligning efforts with business goals, and delivering impactful results.
• Accomplished in building strong relationships with stakeholders across functions, fostering collaboration and promoting seamless communication.
• Skilled at cultivating high-performing teams through mentoring, coaching, and fostering a culture of collaboration and continuous learning.
• Demonstrates expertise in effectively allocating resources, managing budgets, and improving resource utilization to drive cost efficiency.
• Adept at identifying potential risks, developing mitigation plans, and ensuring business continuity even in challenging environments.

CORE COMPETENCIES

• Operations Leadership 
• Cost Optimisation
• Process Enhancement 
• Key Performance Indicators
• Resource Utilisation
• Inter-departmental Coordination 
• Customer Relationship Management
• Vendor Management
• Communication Skills

PROFESSIONAL EXPERIENCE 

Elite Industries, Chandigarh | Jan 2021 - Present 

Operations Manager

• Providing strategic direction and leadership to the operations team, aligning operational goals with the company's overall objectives.
• Identifying opportunities to streamline operations, improve processes, and enhance productivity while maintaining quality standards.
• Leading, mentoring, and managing the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Allocating resources effectively to ensure operational tasks are completed efficiently, on time, and within budget.
• Establishing key performance indicators (KPIs) to measure operational performance, track progress, and drive continuous improvement.
• Collaborating with other departments such as sales, marketing, and finance to ensure operational alignment and support overall business goals.
• Implementing and monitoring quality control measures to ensure products or services meet established standards and customer expectations.
• Developing and managing operational budgets, monitoring expenses, and identifying cost-saving opportunities.
• Identifying operational risks and developing strategies to mitigate them, ensuring business continuity, and adhering to safety regulations.
• Conducting regular performance evaluations for team members, providing feedback, and fostering professional growth.
• Evaluating and implementing technology solutions that enhance operational efficiency and support business growth.
• Maintaining accurate and up-to-date documentation of operational processes, procedures, and workflows.

Inovo IT Services, Chandigarh | May 2018 - Dec 2020

Assistant Manager Operations

• Assisted in monitoring and managing operational processes to ensure tasks were executed efficiently, timelines were met, and quality standards were upheld.
• Provided guidance and supervision to operational teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Coordinated workflow distribution, assigned tasks, and prioritised activities to achieve operational goals and meet customer demands.
• Collaborated with various departments, such as sales, customer service, and logistics, to ensure smooth interdepartmental communication and alignment.
• Addressed operational challenges and issues as they arise, identified root causes, and implemented effective solutions.
• Assisted in implementing and monitoring quality control measures to ensure products/services met established standards and customer expectations.
• Supported vendor relationships, ensured timely procurement of materials and resources, and negotiated favourable terms.
• Analysed operational data to identify areas for improvement, cost-saving opportunities, and process optimisation.
• Assisted in training new team members and provided ongoing coaching to enhance skills and performance.
• Utilised technology tools to enhance operational efficiency, track progress, and improve communication within the team.

Jarvis Logistics, Chandigarh | May 2015 - Apr 2018

Process Improvement Specialist

• Documented existing processes using flowcharts or diagrams to visualise workflow, making it easier to identify areas for improvement.
• Worked closely with cross-functional teams and stakeholders to understand their perspectives, challenges, and recommendations for process enhancement.
• Proposed and designed process improvement strategies, including changes to workflows, procedures, and resource allocation.
• Assisted in implementing process improvement initiatives, and collaborated with teams to ensure smooth transition and adoption.
• Monitored the effectiveness of implemented changes, tracking performance metrics to ensure sustained improvements over time.
• Developed training materials and conducted sessions to educate teams about updated processes, ensuring consistent understanding and compliance.
• Ensured that process improvements aligned with quality standards, regulatory requirements, and company policies.

INTERNSHIPS 

EDITH Development Pvt. Ltd., Chandigarh | Apr 2014 - Apr 2015

Operations Intern

• Assisted in coordinating and executing day-to-day operational tasks, ensuring smooth workflow and efficient processes.
• Conducted data analysis using MS Excel to identify trends and patterns, providing insights to support decision-making.
• Prepared and maintained detailed reports and documentation, ensuring accuracy and completeness.
• Supported in monitoring and evaluating operational performance, identified areas for improvement, and implemented solutions.

ACADEMIC CREDENTIALS 

EDUCATION: 

• Master of Business Administration, Amity University, Chandigarh, May 2012 - Mar 2014
• Bachelor of Business Administration, Birla School of Management, Chandigarh, Jul 2009 - Apr 2012 

PERSONAL DOSSIER

Languages Known- English, and Hindi