Social and Community Service Manager - Resume Example & Template

Resume of Social and Community Service Manager in Text Format

VANI ROY 

Phone Number: 9953776253 | Email: info@getsetresumes.com | LinkedIn: linkedin.com/company/getsetresumes

SOCIAL AND COMMUNITY SERVICE MANAGER-leveraging 6+ years of experience

Goal-oriented and skilled social and community service manager experienced in coordinating and supervising programs, events, campaigns, and organizations that aim at public welfare and well-being. Efficiently directs, manages, and works as an authority to the workers who deliver such services to the public or a designated community. Also, endowed with great communication and decision-making skills that are evident when meeting with the community members and funding providers to further concretize the events planning.    

PROFILE SUMMARY

• Proficient in working with stakeholders to identify necessary programs and services needed by the community
• Efficiently oversee the administrative aspects to ensure that the objectives are met
• Experienced in writing convincing proposals to generate the necessary funding
• Efficiently plan and manage outreach activities for increased awareness of programs

CORE COMPETENCIES

• Financial Data Analysis 
• Event Management 
• Resource Allocation Support
• Community Spokesperson 
• Education Awareness Campaigns
• Health Awareness Campaigns
• Hiring and Staffing Support 
• Performance Support
• Vaccination Campaign Support

PROFESSIONAL EXPERIENCE

The Self-Help Group, Chennai I Feb. 2023 – Present

Community Service Manager

• Participated in the overall planning, development, and coordination of activities and the supervision of program assistants and volunteers
• Develop and coordinate a wide range of educational, health, wellness, and recreational activities according to client's needs in the community
• Design and develop program promotional materials and activity schedules
• Monitor service quality and program effectiveness and ensure compliance with all relevant regulations and policies
• Collect, tabulate, and analyze program data, comply with statistics, and prepare monthly service reports and financial activities as required
• Recruit, train, and supervise all program assistants and volunteers and coordinate staff assignments and schedules
• Coordinate and conduct chronic disease self-management program workshops 
• Maintain all program equipment and supplies
• Attend appropriate conferences, seminars, meetings of training in the field, participate in staff meetings and other meetings as required, and perform other duties as assigned

Kaiser Permanente, Chennai I Jan. 2020 – Jan 2023

Assistant Manager Social Services 

• Managed the daily operations of an entire social services department, the daily operations of assigned services, programs, or functions
• Planed the day-to-day operations of social service programs, provided clinical and administrative supervision to licensed social workers, developed social services budget, business and service plans, implemented quality management/improvement programs for social services, and social services policies, procedures, protocols, and clinical practices/ standards
• Undertook fiscal management, and patient/community planning services
• Managed staff including staff deployed to multiple departments and locations to ensure competencies
• Provided clinical leadership and supervision/consultation
• Assessed and analyzed staff development needs
• Developed and presented educational and developmental services that support the delivery of high-quality social work
• Managed departmental budget and costs including identification and implementation of opportunities for improved services, value enhancement, and cost reduction or management
• Oversaw, including collaborating with human resources, and resolved human resources, labor relations, and employee performance issues
• Analyzed and implemented appropriate staffing levels and skill-mix
• Recommended, developed, and implemented new programs enhancing quality of care and services to specialized patient populations
• Participated in writing and/or developing grant proposals
• Identified community resources, collaborated with community organizations in developing new programs and enhancing community services for members and other users of services

Services for the Underserved, Chennai I Nov. 2018 – Nov. 2020

Senior Case Manager

• Povided supervisory oversight and training to case managers and housing specialists in the housing assessment and documentation process
• Dispensed weekly one-on-one supervision 
• Supervised and guided the concerned workforce in the development of initial service plans and service plan reviews
• Provided supervision with respect to referring consumers for in-house and community-based medical, mental health, and supportive social services
• Oversaw and trained staff in assisting consumers with the financial entitlement and medical benefit application process, group and individual counseling, workshops, and recreational activities
• Scheduled and assigned groups and activities to case managers as needed
• Recommended useful and effective interventions and referrals to case managers and report any behavioral issues to supervisor

Jack Linkk’s, Chennai I Oct. 2017 – Oct. 2018

Community Services Manager 

• Supervised, planned, and managed community services programs to provide services to community residents, and ensures compliance of program activities with the laws, codes, policies, and procedures
• Compiled, analyzed, interpreted, and reported public health data for health research projects, and presented synopses and recommendations
• Managed and directed the daily activities of community services programs through appropriate managerial support and work supervision
• Reviewed program reports and identified community needs and health indicators; managed development of work plan projects
• Analyzed program goals and objectives and mobilized teams to carry out expected goals
• Mentored, coached, and managed staff, including hiring, training, performance management, and investigations
• Met regularly with staff to offer technical advice and guidance, analyzed and evaluated issues and proposals, planned, prioritized, and assigned tasks, identified knowledge and performance gaps, and counseled, trained, and coached staff to meet performance goals and quality standards; monitored work and evaluated performance
• Planned and monitored programs, and evaluated service delivery; responded to community concerns and complaints; ensured program activities are in compliance with all laws, codes, policies, regulations, and goals; assisting with grant applications

ACADEMIC CREDENTIALS 

• Education – M.Sc (Community Service) Loyola College Chennai 2017
• B.Sc (Sociology) Manipal University Mangalore 2015

PERSONAL DOSSIER

Languages Known: English & Hindi 

~References and other documents available upon request ~