Resume of Spa Manager in Text Format
RAHUL KUMAWAT
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SPA MANAGER -leveraging 4+ years of experience
A detail-oriented spa manager with strong organizational skills oversees all aspects of running a spa, including the staff, finances, and facility management. A driven professional, adept at effectively managing spa staff and leading in achieving outstanding results.
PROFILE SUMMARY
- Proficient in analyzing sales reports, establishing and monitoring employee objectives, and leading motivational team-building initiatives.
- Qualified to perform financial assessments, create staff schedules, implement spa marketing strategies, and maintain a high level of customer satisfaction.
- Capable of overseeing inventory management and procurement of supplies and spa items from approved vendors.
- Experience backed skilled, in conducting performance evaluations for both managerial and hourly staff, and taking appropriate disciplinary measures when necessary.
- Attentive in addressing client complaints and ensuring prompt and satisfactory resolution of issues.
- Demonstrates expertise in possessing an in-depth knowledge of spa treatments and products.
CORE COMPETENCIES
- Spa Management
- Front Desk Management
- Performance Reviews
- Treatment Room Operations
- Payroll Management
- Customer Service
- Retail Sales Management
- Product Inventory
- Communication Skills
PROFESSIONAL EXPERIENCE
The Calm Place, Daman | Dec 2022 - Present
Spa Manager
- Managing overall operations of the facility, including short- and long-range strategic planning so that the spa operates cost-effectively and efficiently.
- Providing daily leadership of the spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities will be capitalized upon.
- Maintaining the facility is in peak condition at all times, so as to provide greater customer service.
- Managing day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations.
- Assisting in the recruitment, development, and training of support staff.
- Manages, trains, and motivates all employees reporting and creating an overall calm atmosphere.
- Providing reviews and creating purchase orders, conducting inventories on a monthly basis.
- Establishing short-term and long-term goals for each employee and reviewing the status of each goal on a monthly basis.
- Maintaining the establishment and execution of all departmental goals.
- Ensuring that workstations are cleaned down at the end of a meal period and food is stored away in the appropriate manner.
- Providing professional business relationships with all vendors and developing product inventories.
- Assuring the efficient flow of service and standards are constantly met during service periods.
- Proficient with all customer requests and queries are responded to promptly and effectively.
Aroma Thai, Daman | Aug 2020 - Nov 2022
Assistant Spa Manager
- Resolved and processed discrepancies on a daily basis, as necessary including but not limited to cash gratuity distribution, cash till drops, till reconciliation.
- Managed all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback, and concerns.
- Conducted monthly physical retail and linen inventory in order to track health club cost of sales and ensure company assets are accurately accounted for.
- Responsible for assisting with researching, analyzing, and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives.
- Monitored inventory items to ensure proper control, the ability to facilitate guest needs, and maintenance of health club standards.
- Maintained knowledge of current trends in the spa industry, with a complete understanding of the latest treatment modalities, product lines, retail, and equipment.
- Provided to the Spa Director any data pertaining to the operation of the spa as requested.
- Followed all company safety and security policies and procedures; reported maintenance needs, accidents, injuries, and unsafe work conditions to the manager; completed safety training and certifications.
- Developed and maintained positive working relationships with others; support team to reach common goals; listened and responded appropriately to the concerns of other employees.
The Ajanta Hotel, Daman | Aug 2018 - Jul 2020
Spa Concierge
- Set up and maintained spa areas including refreshments.
- Guided guests to their appointments as they relate to Spa offerings.
- Handled all guest interactions with the highest level of hospitality and professionalism.
- Took responsibility to rectify hazardous situations, and reporting major areas of concern to the person in-charge.
- Appropriately utilized reservation systems, maintenance records, and guest experience databases as vehicles of communication to ensure guest satisfaction.
- Took reservations and provided the highest level of recommendations for guests.
- Ensured compliance with daily and opening/closing checklists by walking and ensuring all spa areas are well maintained, stocked, and cleaned to ensure high-quality presentation and repair of all equipment.
- Properly managed and stocked retail offerings including inventory processes and communication of product needs.
- Assisted in answering product and treatment questions, as well as assisted guests with the use and set-up of spa space and equipment.
CERTIFICATIONS
- Certified Spa Manager (CSM) - Offered by the International Spa Association (ISPA)-(Online)
- Certified Spa Supervisor (CSS) - Offered by the International Spa Association (ISPA)-(Online)
- Spa and Wellness Management Certificate - Offered by Cornell University's School of Hotel Administration-(Online)
- Advanced Spa Management Certificate - Offered by the University of California-(Online)
ACADEMIC CREDENTIALS
EDUCATION:
- Post Graduation Diploma in Spa Management, Indian Institute of Spa Research and Management, Bhopal, May 2016 - Jun 2018
- B.Sc in Spa Management, Indian Institute of Spa Research and Management, Bhopal, Jul 2013 - Apr 2016
PERSONAL DOSSIER
Languages Known- English, Hindi, and Gujarati
Tags
Spa Manager Resume Sample, Resume Examples 2023
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